Terms and Conditions

About the Website

(a) Welcome to Franklin & Co. Australia. This website provides you with an opportunity to browse and purchase various products that have been listed for sale through the website.

(b) The website is operated by Franklin & Co. Australia. Access to and use of the website, or any of its associated products or services, is provided by Franklin & Co. Australia. Please read these terms and conditions carefully. By using, Browsing and/or reading the website signifies that you have read. Understood and agree to be bound by the terms. If you do not agree with the terms, you must cease usage of the website, or any services immediately.

(c) Franklin & Co. Australia reserves the right to review and change any of the terms by updating this page at its sole discretion. Franklin & Co. Australia will advise on the website of any updates to Terms and conditions. 

Sales conditions

(a) When purchasing products from this website you are making an offer to us. No binding contract will come into effect until we have processed and accepted your order. 

(b) Once an order has been placed there is no way to reverse the sale to modify your purchase on the buyer’s side.

(c) If the buyer wishes to cancel an order before it has been shipped, they may contact Franklin & Co. Australia directly through the website with a subject box stating, “CANCEL ORDER”.

(d) Franklin & Co. Australia reserves the right to cancel your order if we believe you are acting fraudulently (i.e., using a credit card without proper permission).

(e) Ordering and reselling of products from this website is prohibited.

Payment 

(a) When you purchase a product, you agree to pay the amount specified at checkout, inclusive of shipping, tax, insurances, or any other expenses that may be present. 

(b) If the goods are being delivered outside of Australia, you must pay any other sales, use, goods and services, value added, customs, excise or similar taxes or charges (Other Taxes) imposed by any applicable government agency. We are unable to advise you on the amount of any Other Taxes, and you should contact the taxing authorities of the country that the Products are to be shipped to if you are unsure whether any Other Taxes will apply.

(c) You will be required to pay for the products selected by you in the form of credit card, debit card, pay pal and Klarna.

Delivery

(a) Franklin & Co. will endeavour to process all orders within 2 business days from acceptance of purchase and receipt of payment. 

(b) Any delivery times displayed on this website are estimates only. All delivery times may change in accordance with circumstances.

(c) Delivery of products will be made to the address provided at the time of checkout. All risk will be passed onto the buyer once product has been shipped.

Returns Policy

(a) Franklin & Co. Australia believe in their products provided and will provide a store credit for the dissatisfaction of a product.

(b) If a refund is required, please contact us directly through the website with the details of product purchased and a reason for refunding along with your nominated account.

(c) Franklin & CO. Australia will refund the purchase price at their discretion and upon receiving the returned product to them.

(d) Empty bottles will not under any circumstances be refunded, exchanged, or hold store credit. 

(e) All buyers are responsible for return shipping costs and provide Franklin & CO. Australia with the tracking number once the return product has been shipped.

(f) Franklin & Co. Return policy includes guarantees under the Australian Consumer Law. These guarantees include, by way of summary, that you may also return a Product that you have purchased if the Product is not of acceptable quality, faulty, different to how it was described or shown, or does not serve its intended purpose. 

Information we collect.

(a) Franklin & CO. collect personal information as needed to deliver our products and services. 

(b) We may share your personal data with affiliated third parties as necessary to perform services on the behalf of Franklin & Co. Australia. 

(c) These third parties (and any subcontractors they may be permitted to use) have agreed not to share, use, or retain your personal information for any purpose other than as necessary for the provision of Services.

(d) If we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all our assets. In such transactions, your information may be among the transferred assets.

(e) If you have any questions regarding your personal data, you can contact us directly through the website.

(f) We respect your personal information given for products and services and will not share your personal data with any unnecessary third party or affiliation.

Important Disclaimer 

(a) On this website Franklin & Co. Australia provide perceptions and knowledge of skin care products and ingredients. The purpose of doing so is to empower consumers with i=the knowledge to make an informed choice regarding their skin health and choices affiliated with. Franklin & Co. Australia understand all skin may have a different reaction to external stimulus differently. In some cases, people may be more sensitive to such stimulus and receive a negative reaction. If such instances occur, we encourage the cessation of the product uses and contact a registered health care provider. 

(b) Franklin & Co. Australia recommend buyers read the ingredients before product use and test a small area of skin a few days before introducing such product to their skin care routine. 

(c) All products should be used as directed.

(d) Franklin & Co. Australia holds no liability to any such reactions to purchased products beyond a refund of the initial purchase price. 

(e) All products should follow the displayed expiration date after opening. 

Liability 

(a) Nothing in these Website Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited. This may include the Australian Consumer Law which contains guarantees that protect the purchasers of goods and services in certain circumstances.

(b) Subject to paragraph (a), all other express or implied guarantees, warranties, representations, or other terms and conditions relating to these Website Terms or their subject matter, not contained in these Website Terms, are excluded to the maximum extent permitted by law.

(c) If any guarantee, warranty, term or condition is implied or imposed in relation to these Website Terms or their subject matter under the Australian Consumer Law or any other applicable legislation and cannot be excluded (a Non-Excludable Provision), and we are able to limit our liability for a breach of the Non-Excludable Provision, we limit our liability for breach of the Non-Excludable Provision to one or more of the following at our option:

(i) In the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or

(ii) In the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.

(d) If any guarantee, warranty, term or condition is implied or imposed in relation to these Website Terms or their subject matter under the Australian Consumer Law or any other applicable legislation and cannot be excluded (a Non-Excludable Provision), and we are able to limit our liability for a breach of the Non-Excludable Provision, we limit our liability for breach of the Non-Excludable Provision to one or more of the following at our option:

(i) In the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or

(ii) In the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.

(e) The limitations and exclusions in paragraph (d) apply whether the relevant liability arises in contract, tort (including negligence), equity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.